As businesses move at the speed of technology, organizations are increasingly grappling with realizing ROI from their technology investments and end-user adoption. In today’s enterprise, a typical user works on approximately 14 different applications.

How do you accelerate productivity while reducing time-to-proficiency for new users and keeping your training and change management costs low?

Whatfix provides enterprises with a Software Platform that allows them to create Interactive Guides or Flows that sit as an overlay inside any web application. Whatfix Flows help with a new user onboarding, ongoing customer support and training resulting in accelerated product adoption.

Key Benefits Experienced By Our Customers:

• 3x faster time to proficiency for a new user
• 37% increase in employee productivity
• 84% reduction in content creation time
• 60% reduction in support queries

*based on the value of DAP white paper

Key Use Cases:

• Change Management - Highlight new features or changes to improve awareness and usage
• Personalized Onboarding - Introduce your users to the application with a tour of all key features
• In-App Guidance - Create interactive, step-by-step tooltips that guide your users across the application
• Self-Service - Provide in-app contextual help to users in their moment of need
• Data-Driven Adoption - Understand your users’ behavior to continuously optimize the experience and improve adoption

Key Features:

• Technology: Whatfix authoring platform offers the easiest way to create content. Our intelligent segmentation feature automatically contextualizes flows based on location without any rules or configuration. Algorithmic element detection provides the ability to define walkthrough steps without having to use advanced rules like CSS/jQuery selectors.

• Self-hosted deployment: For customers with very stringent security requirements, Whatfix offers the option to host our content on a customer’s self-hosted environment with no connection to public clouds. Whatfix content can be hosted on a customer’s web server or CDN.

• Omnichannel experience: Whatfix is not a “walled garden”. We integrate with all of your existing knowledge bases, repositories and provide continuation of user experience across applications.

• App-agnostic: We support all Microsoft applications i.e. Microsoft Edge, Microsoft 365, Dynamics 365, Copilot with deployment options across Microsoft Azure Cloud, self-hosted, and on-premise.

Customer's Feedback:

“From day one, Whatfix has truly put us, the customer, first. Their digital adoption platform (DAP) has been instrumental in our digital transformation journey, simplifying complex processes and empowering our teams to achieve more."

Remi Preghenella, Director of Product Documentation & Digital Adoption, Sophos

Accelerate your digital transformation journey with Whatfix — Click on Get it Now!

About Whatfix

Whatfix is advancing the “userization” of application technology, by empowering companies to maximize the ROI of digital investments across the application lifecycle. Whatfix enables organizations to drive user productivity, ensure process compliance, and improve user experience of internal and customer-facing applications. Whatfix supports 700+ enterprises, including 80+ Fortune 500s like Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions. For more information, visit the Whatfix website.

Whatfix Named a Leader in The Forrester Wave™: Digital Adoption Platforms, Q4 2024

Whatfix named as a Customers’ Choice in 2024 Gartner® Voice of the Customer Report