UDS Call Center is a workplace virtualization solution optimized for call centers. It provides secure 24/7 access from any location and device to all applications and software needed for effective customer service and support.

It integrates desktop and application virtualization for both Windows and Linux in a single console, as well as remote access to Windows, Linux, and macOS physical devices. Its Open Source foundation ensures compatibility with any third-party technologies, including hyper-convergence systems. Deployment options include on-premises, public, private, hybrid, or multi-cloud environments, with the ability to combine multiple environments simultaneously. Automatic and intelligent load balancing helps optimize performance and efficiency—all with a single subscription.

UDS Call Center streamlines the deployment of new digital workspaces in high availability (HA), customized for each call center agent and role. Agents can access all necessary programs and applications through a single, secure web-accessible console. This setup maintains the highest data security and privacy levels while enhancing the organization's sustainability.

With UDS Call Center, customer service representatives experience consistent efficiency and productivity whether they are working on-site or remotely. This VDI solution offers exceptional performance with all types of applications, including built-in telephony systems., regardless of the access device. The IT department can securely, automatically, and centrally manage and monitor the entire digital workplace environment.

An ideal choice for enabling remote work systems, ensuring a seamless, agile, and efficient customer service experience.

More information: UDS Call Center by Virtual Cable