Sungard Availability Services (Sungard AS) uses a modern service provider model as its approach to provision management services for Microsoft Azure. Deep collaboration between the customer and the NextGen Managed Service team enables Sungard AS’ NextGen Managed Service team to support and manage the underlying infrastructure and its capability to meet the required performance, availability and security requirements that businesses demand. This allows the customer to focus on the workloads and how they support business outcomes. NextGen Managed Cloud — Microsoft Azure High-Level Features: DevOps as a Service Tenant and Subscription Provisioning 24x7 Service Desk 24x7 Escalation 24x7 Monitoring and Alerting Identity and Access Management Default Monitors, Reports and Dashboards Bespoke Monitors, Reports and Dashboards Application Component Performance and Incident Monitoring Cost and Compliance Management Cost and Compliance Reporting OS Management Patch Management Backup Management Database Management Managed Recovery Program Managed Security Services Quarterly Service Reviews Monthly Service Reviews Appliance Stand-Up Self-Service DRaaS Automated Power-Down Scheduling Baseline Security Incident Monitoring and Notification NextGen Managed Cloud — Microsoft Azure has been designed to help customers to achieve PCI compliance. Sungard AS will perform annual audits of the Sungard AS service delivery model elements, as demanded by PCI DSS requirements. Sungard AS provides hyperscale cloud connectivity services to facilitate hybrid and multi-cloud configurations. Please request the Hyperscale Connect services service guide for additional information. Customers with elevated security needs can subscribe to Security Operation Center (SOC) services that provide 24x7 security monitoring and response. These services are provided in partnership with Alert Logic and rely on additional features (WAF, IDS and IPS technologies) to identify and resolve threats. Sungard AS’s Adaptive Cloud Engineering service provides access to DevOps experts to accelerate cloud initiatives from concept to delivery. A flexible, OnDemand consumption model enables customers to access certified cloud specialists, engineers and architects to accelerate cloud initiates so you can achieve your business outcomes. The simple migration service provides a customer with a low-risk, benefit-optimized transition plan to migrate their services onto the platform. With a proven methodology, tools and experience gained from prior migrations, Sungard AS uses a highly collaborative process that works closely with the customer’s IT and business teams to enable a “lift and shift” approach to move Intel-based workloads into Azure. For additional information, please see contact us via our website or your account manager. https://www.sungardas.com/en-gb/services/connected-cloud/public-cloud/public-cloud-azure/