OTRS (Open Ticket Request System) is an open-source help desk and IT service management software designed to streamline customer support, ticketing, and workflow automation. It helps organizations efficiently manage service requests, incidents, and communications, making it ideal for both IT support and customer service teams.

Features of OTRS:

• Provides a comprehensive ticketing system for managing customer inquiries and internal tasks.
• Includes ITIL-compliant modules for IT service management, such as incident, problem, and change management.
• Supports customizable workflows and templates to match the organization's processes.
• Offers integration capabilities with CRM, email servers, and other third-party systems via APIs and plugins.

To access the OTRS interface, navigate to http://your_server_ip/otrs/installer.pl and complete the setup through the web-based installer.

For OTRS database credentials, run $cat /var/otrs//credentials.txt on your VM to view the database connection details.

Disclaimer: OTRS is open-source software provided "as is," without any warranty, express or implied. Users utilize this software at their own risk. OTRS is an open-source project and is not affiliated with, endorsed by, or sponsored by any company. The developers and contributors to OTRS hold no responsibility for any damages, losses, or consequences resulting from the use of this software. Users are advised to carefully review and comply with licensing terms and any applicable regulations while using OTRS.