osTicket is an open-source support ticket system designed to streamline customer support processes and help desk management. It provides organizations with a centralized platform for managing customer inquiries, support tickets, and communication, facilitating efficient resolution of customer issues.

Features of osTicket:

• Robust ticket management capabilities for organizing and tracking customer inquiries and support tickets.
• Customizable ticket forms and workflows to adapt to specific support processes and business requirements.
• Email integration for seamless communication with customers via email, enabling automatic ticket creation and updates.
• Knowledge base functionality for self-service support, allowing customers to find answers to common questions.

To get database details, run this command on your VM: cat /var/www/credentials.txt.

To access osTicket, run http://public-ip in your browser.

Disclaimer: osTicket® is an open-source support ticket system distributed under the GNU General Public License (GPL). We are not affiliated with, endorsed by, or sponsored by osTicket. osTicket is provided "as is," without any warranty, express or implied. Users utilize this software at their own risk. The developers and contributors to osTicket hold no responsibility for any damages, losses, or consequences resulting from the use of this software. Users are advised to carefully review and comply with licensing terms and any applicable regulations while using osTicket.