The solution leverages on the Microsoft Power platform (Power Apps and Power Pages) as the front end and back-end automation. Microsoft Dynamics Customer Engagement will be used for Case registration, assignment, tracking and case resolution.

The digital claims process will ensure that all data is accurately captured and stored in the secure Microsoft cloud data sources such as dataverse or Azure SQL. This transition from manual paper-based process to digital claims will enhance the users or employee experience throughout the claims process.

Our Automated Claims Process solution for the Compensation Fund (COID) in South Africa is designed to streamline and digitize the management of occupational injury and disease claims. The platform will ensure efficiency, accuracy, and compliance, significantly improving the claims handling process for both internal and external stakeholders.

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