• Legacy issues that have made it difficult for your company to see the value in your support investment

• Limited strategic collaboration between your business and your support provider

• Limited transparency into what you’re receiving or achieving with your current support expenditure or within your existing service level agreements (SLAs)

• Poor service due to limited visibility into your situation

• Fluctuations in staffing and demand and the risk of receiving short-term solutions rather than benefitting from long-term gains

• Limited transfer of knowledge across your business and support teams

• Problems not sent to the right person or incorrect information provided to support

• Support teams with not enough skilled staff in the right areas

• Poor value for money from support because of these limitations and a lack of problem resolution and clarity

At Mint, we believe that support shouldn’t be complicated and unsatisfying and feel like a grudge expense. It should be a strategic collaboration between your business and your support team with a clear connection to your strategic roadmap. That’s why we developed EnhanceMint.

Trust. Transparency. Support, Transformed.

With Essential EnhanceMint you get:

• Access to log incidents via email through the EnhanceMint ticketing system

• Communications on updates to the Application as supplied by Microsoft

• Creation or modification of Workflows

• Monthly System Health Check and Environmental Monitoring

• User Access and Security

• Billing & Subscription Support

• Critical situation support

• Support and analysis Review

• Unlimited logging of technical break-fix incidents

• Escalation to the relevant third-party software vendor for any required fixes to standard code

• Monthly Service Review

Agile and Proactive Support Services that Leave Traditional Dynamics 365 Support in the Past

Essential forms part of a comprehensive re-imagining of support services with Mint. Together with Premium and Core, Essential forms a perfect triangle of services, personalised attention and in-depth strategic collaboration that changes how you experience managed services from Mint.

Reimagine Dynamics 365 Support Services With EnhanceMint

• Prioritised technical cloud support for Dynamics 365, Azure and Microsoft 365

• Access to Microsoft Account Managers for advocacy, escalation management and closer connection to Microsoft

• Cloud enablement services to enrich delivery knowledge, capabilities, and cloud adoption.

The Essential offering is built on the foundation of resolving issues and problems from daily processing using D365 with everyday tickets and ongoing support.