Modules Helpdesk Management (Automatic Incident and ticket creation and AI assignment.) Change Management (Create workflows to streamline the approval process.) Asset Management (Complete life cycle management for mission critical assets.) Task Management (Organizational task management at individual level assignment.) Incident and Problem Management (Streamline IT Operations with Precision) Knowledge Base (Develop your company’s own knowledge base with Q & A). Helpdesk Management Capture your incident and support requests to identify recurring issues and classify them as problems. With TIKTING, you gain complete control over ticket creation, assignment, automatic responses and resolution marking. Define custom resolution timeframes based on various criteria. Automatically route tickets to different sites and departments, categorizing them for instant access using advanced categorization and filtering tools. Track all actions performed on tickets and take advantage of a host of other features designed to streamline your ticket management process. Change Management Create workflows for all types of change requests within your organization to streamline the approval process and effectively plan and execute mission-critical activities. Define multiple Change Advisory Boards (CABs) to oversee the approval process for various types of changes. Mitigate unplanned outages in your system by generating impact assessments, rollout plans, backout plans, and implementation checklists. Develop organized workflows for each stage, from submission to closure, ensuring a systematic approach and minimizing the chance of missing any crucial steps. Asset Management Efficiently manage the complete lifecycle of your organization’s assets, from acquisition to disposal, including assignment to departments or specific individuals. Track the service history of assets to determine when they were last serviced and when the next service is due. Record maintenance and assignment history to prevent any disruptions in your production or services. Incident & Problem Management Streamline IT Operations with Precision TIKTING's Incident and Problem Management system empowers your IT team to efficiently address issues before they impact your business. With a seamless integration of incident tracking and problem resolution, you can minimize downtime, boost productivity, and ensure continuous service delivery. Our system provides real-time visibility, detailed analytics, and automated workflows that allow you to identify root causes and implement long-term solutions effectively. Key Features Real-time Incident Tracking: Stay ahead of potential disruptions with instant notifications and updates. Automated Workflows: Save time and reduce manual efforts with predefined processes. Root Cause Analysis: Uncover underlying issues quickly to prevent recurring incidents. Collaborative Resolution: Empower teams to work together seamlessly with shared tools and information. Comprehensive Reporting: Gain insights with detailed reports on incident trends and resolution effectiveness. With TIKTING's Incident and Problem Management, you can ensure that your IT operations run smoothly, keeping your business on track and your customers satisfied. Knowledgebase Improve collaboration within your organization with our custom Q&A forum. Our platform utilizes a voting-based knowledge base, a proven technology that benefits millions of users worldwide daily. With our forum, your team can easily contribute, discuss, and upvote the best solutions, ensuring that the most effective strategies rise to the top. Additionally, our platform makes it easy to search for existing solutions, enabling quick access to valuable information. Tasks To engage team members effectively, split the request ticket into tasks assigned to different members, each with its own due date. Automatic Ticket Creation and Assignment Complete control over automatic ticket creation and AI assignment using round robin and load balancing techniques. Adaptability Entirely customizable to implement in all government departments and public and private sectors. Service Level Agreements Multiple service level agreements (SLAs) are established to facilitate the escalation of service requests, thereby ensuring timely closure of said requests. Automatic Ticket Routing Define criteria for the automatic routing of tickets to various sites and departments.