Microsoft Teams Call Queue Analytics

Queue Analytics is user-friendly call analytics software designed to provide organizations with advanced insights into their team's call queue & agent performance. With granular metrics, such as caller journey tracking to auto attendants, missed calls, voicemail patterns, and agent productivity, Queue Analytics empowers businesses to enhance customer service and optimize resource allocation.

This offer is ideal for IT administrators, call queue managers, and decision-makers who are leveraging MS Teams or Webex Calling as their calling platform. By addressing the limitations of native UC platform reporting, Queue Analytics delivers customizable reports, compliance-ready data retention, and intuitive dashboards to meet complex operational needs.

Platforms Supported

• Microsoft Teams - Report on Teams phone calling, auto attendants, call queues, Teams meeting, and user data with an easy-to-use cloud platform.
• WebEx CX Basic & Essentials - With ISI, track calling activity for each of your users, offices, and queues.

Why Customers Use ISI for Queue Analytics

• Enhanced Decision-Making - Gain strategic insights from detailed call analytics, enabling informed planning and resource allocation.
• Optimized Operations - Utilize real-time data to streamline call handling processes, improving efficiency and customer satisfaction.
• CX Performance Insight - Access critical metrics for evaluating customer service efficiency and team performance, fostering continual improvement.
• Seamless Technical Integration - Benefit from a system that integrates smoothly with existing platforms like Cisco Webex and Microsoft Teams, ensuring technical efficiency.
• Advanced Call Management - Empower your team with tools for effective call queue management, from intelligent routing to quality monitoring.

Additional Use Cases

• Auto-Attendant & Queue Analytics - Secure caller journey visibility and insights without the cost and complexity of deploying and maintaining a full-fledged contact center.
• Call Data Compliance - Avoid the daunting and scary requests of searching for call history upon request.
• Employee Productivity - Gain insights into inbound, outbound, and internal calls to best manage staffing needs.
• Caller Experience - Understand your organization's calling experience both internally and externally. Are calls being answered, redirected, put on hold, or forwarded to voicemail?