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Exotel Conversation Quality Analysis

Exotel

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Exotel Conversation Quality Analysis

Exotel

Exotel’s AI CQA tool improves multilingual insights, compliance, and agent performance seamlessly.

What We Can Offer You

  1. Adaptability to Changes- Score agent performance with AI against your customized KPIs to align with your goals.

  2. Multilingual Conversation Analysis- Analyze interactions across diverse languages, improving global customer service.

  3. Data-driven Insights- CQA reveals customer sentiment and pain points, driving data-driven enhancements. It also identifies recurring issues, guiding product and service improvements.

  4. Performance Benchmarking- Compare agent performance over time and against industry standards to drive continuous improvement.

  5. Compliance Monitoring- Ensure regulatory and policy adherence, mitigating risks and securing compliance.

  6. Seamless Integrations- Integrate with a knowledge base, contact center, and other communication platforms effortlessly to avoid disruptions and streamline quality management workflow.

Learn more
Sales Deck Solution Document Harnessing Conversation Quality Analysis for Business Prosperity
https://store-images.s-microsoft.com/image/apps.44166.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.3581bcef-1455-4a68-910b-b7c9c7005162
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https://store-images.s-microsoft.com/image/apps.44166.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.3581bcef-1455-4a68-910b-b7c9c7005162
/staticstorage/1e11b06/assets/videoOverlay_7299e00c2e43a32cf9fa.png
https://store-images.s-microsoft.com/image/apps.44166.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.3581bcef-1455-4a68-910b-b7c9c7005162
https://store-images.s-microsoft.com/image/apps.62352.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.10b7505e-aa64-4ea1-a10c-213039ac19fd
https://store-images.s-microsoft.com/image/apps.2528.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.229208ce-dbf5-414a-8f43-6390ffa56ed2
https://store-images.s-microsoft.com/image/apps.5978.3e67bca8-cefc-4f21-8bda-ec55449541e3.e0f0253a-735f-4e70-b2a9-b8373f687b61.78f618f3-61de-4132-9ea1-d3fdc47ec873