In today's business landscape, few processes are as crucial to success as Customer Service. Equipping your B2B Customer Service team with AI-driven automation tools, including Generative AI, enhances the customer experience throughout the order-to-cash cycle. Esker’s Customer Service solution suite automates routine tasks associated with managing customer requests, orders and claims, so that CSRs can focus on more rewarding activities that have a direct positive impact on both your customers and your company.

Customer Service solution suite

Esker offers a comprehensive and scalable Customer Service solution suite tailored for B2B Customer Service departments, enabling them to consistently deliver exceptional customer experiences.

Customer Inquiry Management

Esker Customer Inquiry Management leverages AI and Retrieval-Augmented Generation (RAG) capabilities to track all customer inquiries and respond to requests in real time. Acting as a digital assistant for CSRs, it categorizes emails, and suggests answers based on information automatically retrieved from internal systems, enabling more timely and meaningful customer interactions. .

Order Management

Esker Order Management leverages AI and RPA technology to tackle repetitive, low-value tasks of order taking like human data entry. This comprehensive solution automates every phase of order management, from order reception to sending a shipping notice and creation in the ERP system. It enables CSRs to electronically process and track any order — whether received via fax, email, EDI, portal, or mobile — with 100% accuracy, visibility, and efficiency.

Claims Management