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CyReport Analytics and Reporting for Microsoft Teams
CyTrack
CyReport Analytics and Reporting for Microsoft Teams
CyTrack
CyReport Analytics and Reporting for Microsoft Teams
CyTrack
Workplace and communications analytics for insights into your Microsoft Teams productivity
Advanced analytics and reporting for Microsoft Teams
CyReport is aimed at business users who require an easy-to-use workplace analytical and reporting solution to provide business insights into your Microsoft Teams productivity, interactions, trends, call quality, call queues, communication costs and much more.
What gets measured gets managed. CyReport helps you monitor the Key Performance Indicators that drive your business and test the impact of strategies to improve them.
Business Problem
Business owners want to know how their Microsoft Teams users are performing, where they are spending time, with whom and where to improve. CyReport provides powerful visual analytics on Teams data for performance and usage.
Act on the facts - CyReport key features include:
- Wide range of customisable reports to review your business performance
- Itemised user information including Call activity by call type including Incoming, Outgoing and Internal
- Teams call types by Call type showing PSTN, peer to peer and conference
- Call Queue statistics with key features including:
- Report on Queue and Auto Attendant
- Summary and Itemised Reports by Call Results including Answered, Voicemail and Abandoned
- Queue time statistics
- Call duration statistics
- Chat Messages including
- Number of chats
- Chat mentions
- Chat Type (in channel, group or 1on1)
- Does the Chat have attachments? Are chats flagged as important?
- Chat reactions like heart, sad, angry, laugh, surprise etc
- Powerful report designer and generator for detailed analysis
- Fast and simple search functions to drill down into the insights you want
- Microsoft Teams Adaptive Cards provide intelligent updates and share reports amongst your channels and users
- Microsoft Teams Configurable Tabs allows relevant reports and dashboards to be added to Teams channels
- Auto-scheduling of reports to the right people in your organisation
Limitations, conditions, and exceptions
CyReport requires your general administrator to authorise Cytrack access to your Microsoft Teams usage metadata which is then incorporated into CyReport reporting services for your analysis and review.
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