CRITICALSTART® Managed Detection and Response (MDR) extends your security defenses across Microsoft’s SIEM and XDR. From endpoint, to email, to user credentials, to cloud apps, we deliver cross-domain threat protection and simplified breach prevention.

Critical Start MDR has been verified by Microsoft engineers and has achieved Microsoft Verified MXDR solution status, capable of delivering 24x7x365 proactive threat monitoring, detection, hunting and response services.

Our team of Microsoft security experts leverage our integration with Microsoft Sentinel and 365 Defender to detect, investigate and respond with the right actions before threats can disrupt your business. Our outcome-based approach is focused on delivering value across key areas:

• Situational awareness – By delivering actionable views of attacks in progress with clear, step-by-step response guidance, security teams gain situational awareness they can use.

• Team efficiency - Measuring the mean time to response (MTTR) for analysts and teams drives continuous improvement, productivity, and team efficiency.

• Effectiveness – Critical Start MDR maps detection content to the MITRE ATT&CK framework enabling risk-based decision making and improved attack coverage effectiveness.

• Investment guidance – We deliver data and reporting that articulate the value of our MDR service to help you align cybersecurity investment with business outcomes.

Key features:

• 24x7x365 SOC monitoring across Microsoft Sentinel and 365 Defender

• Advanced hunting as part of new incident investigation

• Leverage Microsoft Defender’s built-in response capabilities for manual/automated response (ex: isolate machine)

• Develop and deliver custom detection rules and queries, and IOC’s

• Managed Detection and Response integration with:

• Managed SIEM for Microsoft Sentinel services

• Deep bench of Microsoft expertise with security analysts having MS-500: Microsoft 365 Security Administration, SC200 and AZ-500: Microsoft Azure Security Technologies certifications

• Guaranteed 1-hour SLA for TTD and MTTR

Why Critical Start?

Critical Start has a longstanding partnership with Microsoft, dating back to the early days of the Microsoft Security suite. The company was an initial member of the Microsoft Security Partner Advisory Council, and is currently a Design Build partner, a MISA member, a Microsoft security solutions partner, and an inaugural member of the MXDR Partner program.