Choose Your Journey

At Avaya, we believe it's about your journey, and we're passionate about your business success. Imagine a world where delivering extraordinary experiences across all channels, around the clock, becomes effortless. With AXP Public Cloud, that dream becomes a reality. We empower your employees with lightning-fast response times and profound insights, enabling them to engage with customers and meet their needs like never before. It's a harmonious blend of efficiency and satisfaction that leaves a lasting impression.

AXP Public Cloud empowers businesses to build a dynamic and adaptable contact center ecosystem, incorporating AI. Our focus is on achieving excellence in today's rapidly changing world. You can rely on our expertise and advanced technology to meet the needs of your organization, regardless of its size or complexity. AXP Public Cloud offers a diverse set of customizable capabilities, allowing you to tailor the customer experience to your desired outcomes.

Embrace Cloud from your current solution

With Avaya, your previous investments remain protected, and we support you at every stage of your transformation journey, offering flexibility and our services to help you achieve your business goals. Avaya enables organizations to innovate without disruption, to embrace cloud applications when the time is right to meet business objectives. Avaya Experience Platform Connect enables Avaya Aura and AXP On-Prem (formerly known as Avaya Call Center Elite) customers to embrace the capabilities of AXP Public Cloud while retaining their existing on-premises infrastructure and investments they have today.

Customer service excellence across every touchpoint

AXP Public Cloud makes it easy to connect through voice, email, chat, messaging, social channels and more to deliver effortless experiences for customers and employees at every touchpoint. And it brings together teams, resources, and insights to maximize contact center performance and customer experience.

Capabilities to create deeper relationships

Give agents and supervisors what they need to make every customer feel like they matter most—all in a single desktop view.

Attribute-Based Routing: Ensure every customer is matched with the agent best suited to their needs.

Automation and self-service: Give customers the freedom to choose their experience.

AI Capabilities: that help you serve customers in a natural, conversational, and engaging way to deliver immediate, personalized, and exceptional customer experiences.

Everything you need for both your back-office and public-face

Bring together the best of communication and collaboration. And when you add Avaya Microsoft Teams integration to Avaya Experience Platform, you'll see empowered teams providing personalized attention and immediate satisfaction to customers.

Azure Marketplace offers Voice, Digital, All Media, and AXP Connect license packages, to suit your every customer experience need.

For customer terms, pricing, and duration please reach out to us here.

Avaya Experience Platform Public CloudAvaya LLC

Avaya Experience Platform Public Cloud

Avaya LLC

Avaya Experience Platform Public Cloud

Avaya LLC

Avaya Experience Platform Public Cloud
Avaya LLC