https://store-images.s-microsoft.com/image/apps.54004.66536754-1264-4866-81d3-50291eb31561.3df8892f-54bb-4083-bfd8-6b9d664ff94f.176c8099-7b30-4440-8418-e901a5a94733
Comprehensive Complaint Redressal System
Adit Microsys Pvt. Ltd.
Comprehensive Complaint Redressal System
Adit Microsys Pvt. Ltd.
Comprehensive Complaint Redressal System
Adit Microsys Pvt. Ltd.
automates entire complaint process right from registration to closure.
HappServe automates entire complaint process right from registration to closure and also enforces service level policies to ensure the complaint gets attended within desired timeline or gets escalated to higher authorities for their attention and intervention.
In order for system to work proactively to deliver service excellence based on participatory and smart approaches, following processes are important to be woven together to ensure desired outcomes. Therefore, the system provides:
Communication channels to all
Communication channels to all
- Connect all actors in real-time to service requests
- Communicate while in process with the citizens
- Decipher intelligence from the collected service requests to understand intervention and policy decision needs
- Create a feedback loop to continuously look at improvement and efficiency requirements
https://store-images.s-microsoft.com/image/apps.2201.66536754-1264-4866-81d3-50291eb31561.3df8892f-54bb-4083-bfd8-6b9d664ff94f.9120730b-fba7-435d-847b-1ff0c76e1a69
https://store-images.s-microsoft.com/image/apps.2201.66536754-1264-4866-81d3-50291eb31561.3df8892f-54bb-4083-bfd8-6b9d664ff94f.9120730b-fba7-435d-847b-1ff0c76e1a69
https://store-images.s-microsoft.com/image/apps.46995.66536754-1264-4866-81d3-50291eb31561.3df8892f-54bb-4083-bfd8-6b9d664ff94f.be269e5c-ebba-47ee-a75b-4e1ca08a20d1