Ops AmplifAIer: Amplify IT Operations with GenAI

Current Challenges:

Enterprises aim to reduce IT support costs, but the landscape is becoming complex with the proliferation of multiple tools for monitoring, logging, ticketing, automation, and AIOps. While standard AIOps and automation work well for Level 1 efficiency gains, there’s a long way to go to improve Level 2 productivity. This is imperative as the ticket cost increases 5X when it escalates to Level 2/Level 3.

Our Professional Services

• Customized GenAI Studio
• Enterprise knowledge Search
• Data augmentation for models
• Responsible AI adoption
• Intelligent automation services for IT Operations
• OpsAmplifAIer - IT Operations Transformation

Ops amplifAIer Feature:

• GenAI Assistance speeds up root cause analysis and troubleshooting. ​
• Automation in Microsoft Fabric provides a library of reusable scripts for efficiency. ​
• Intelligent Collaboration enhances incident management through human-bot interaction.
• Inbuilt Automation Engine reduces manual intervention for faster responses. ​
• IT Ops Tool Agnostic ensures compatibility with existing tools.

Benefits of Using Ops amplifAIer:

• Improves Support Engineer Productivity: Increases efficiency by up to ~30% in complex IT incident root cause analysis and resolution. ​
• Reduces Tool Hopping Time: Engineers do not need to log into multiple tools to analyze and resolve incidents. ​
• Reduces RCA & Resolution Time: GenAI assists with analysis and recommendations, speeding up issue resolution. ​
• Improves Automation Adoption: The unified automation catalog and GenAI code generation promote automation. ​
• Boosts Enterprise Knowledge Artifacts Reuse: Reduces redundant creation of automation artifacts like scripts and workflows. ​
• Reduces SME Dependency: GenAI helps deskill IT Ops support engineers, enhancing productivity. ​