Voice of the Customer Analytics Platform

SNP’s AI-powered Voice of the Customer (VOC) analytics platform is designed to revolutionize the way your organization ingests and analyses customer feedback. Leveraging advanced Azure technologies such as Azure OpenAI, Cognitive Services, and Microsoft Fabric Data Engineering, SNP’s solution automates the processing of feedback from multiple sources.

Value of SNP’s VOC AI Platform:

Harness AI to extract insights from every customer interaction.

Identify customer sentiment by analyzing every Customer interactions and validating them against specific criteria – Topic or Subtopic as per Business interest.

Implement modules for customer feedback analytics, mapping, and intelligence extraction to facilitate scalable voice audits.

Empower your organizations to respond to customer needs and preferences promptly.

Facilitate proactive decision-making, improving customer satisfaction and loyalty.

Consolidate all processed feedback into a central knowledge base.

Easily access valuable insights through a Chatbot interface.

Leverage reports and dashboards to quickly understand overall sentiment, identify specific likes and dislikes, and gauge customer satisfaction.