Patient Experience Analytics Platform

• The Patient Experience Analytics Platform (PX) Proof of Concept (PoC) provides a hands-on engagement to demonstrate how the solution can address specific challenges in patient satisfaction and operational efficiency. During the PoC, we collaborate with the customer to define objectives, identify key areas for improvement, and implement a tailored pilot deployment of PX on Microsoft Azure. • The engagement begins with an in-depth discovery phase, where we gather information about the customer’s patient experience challenges, existing data sources (such as surveys, reviews, and operational metrics), and their healthcare IT environment, including EHR/EMR systems. Using this data, we configure PX to align with the customer’s unique requirements. Azure Data Factory pipelines are set up to integrate data sources, while Azure Cognitive Services is used to perform sentiment analysis on patient feedback, highlighting critical issues and satisfaction drivers. • Next, during the implementation phase, we deploy PX on Azure using pre-packaged deployment templates and Azure Resource Manager (ARM) tools. We configure dashboards in Power BI to provide real-time insights into patient satisfaction, operational bottlenecks, and reputation management. The PoC also includes setting up negative feedback alerts using Azure Logic Apps, enabling the customer to experience the platform’s proactive response capabilities firsthand. Additionally, we use Azure Machine Learning to train predictive models that identify trends, such as high patient churn risks or key themes driving dissatisfaction. • Throughout the PoC, we conduct workshops and training sessions to help the customer’s team understand and utilize the platform. These sessions ensure the customer can analyze patient journeys, monitor sentiment trends, and benchmark performance against industry standards effectively. The PoC culminates in a comprehensive results presentation, where we showcase insights derived during the engagement, provide recommendations for scaling PX organization-wide, and outline the next steps for a full-scale deployment. • By the end of the PoC, customers will have a clear understanding of PX’s capabilities, see measurable results in patient experience analysis, and have actionable insights to enhance patient satisfaction and operational efficiency. This ensures they are well-equipped to make data-driven decisions and improve outcomes through a seamless, Azure-powered solution.